TERMS & CONDITIONS

BOOKING FEES

To secure your wedding date, a completed bridal enquiry form is required with a booking fee of £100 due at the same time. The booking fee covers the reservation of the date and any administrative costs related to supplying my services. This booking fee is non-refundable and non-transferable. It will be deducted from the outstanding balance.

A date cannot be held without payment of the booking fee and the requested date will still be open to other enquiries in the meantime. 

You will receive your final invoice 6 weeks before your wedding, this will include the remaining wedding balance and any travel expenses which are payable directly to Stephanie by bank transfer. You have 14 days to pay the final invoice from the date of issue.

MINIMUM BOOKING REQUIREMENTS

A minimum booking total of £350 (excluding travel & accommodation expenses) applies to all weekend wedding bookings from April 1st - October 31st. If services are reduced to less than the minimum booking requirements for peak wedding days the full minimum amount will still be charged. 

Once the final invoice has been issued no amendments to the number of makeup services can be canceled or changed unless you wish to increase the number of services, in that instance, you must notify Stephanie as soon as possible, as additional artists may need to be organised. 

CANCELLATION

Cancellation prior to 6 weeks of your wedding date will result in no further monies being owed. Cancellation after this period will result in the remaining balance being withheld. In the unfortunate event that Stephanie is unable to attend on the day, due to illness or for last-minute, unforeseen circumstances, all efforts will be made to find an alternative artist. If this is not possible or is unacceptable to the client, Stephanie will fully refund any monies paid (excluding money paid for work already carried out). Members of the bridal party who cancel on the day will not be refunded but can be transferred to another member of the bridal party to use the makeup session booked if required.

BOOKING TIMES

A start and end time will be agreed upon by the client and Stephanie. The usual timeframe is approximately 45 - 60 mins per bridesmaid makeup and up to 75 mins per bride. All persons involved in makeup appointments are required to be available at their scheduled time. All makeup services are to be undertaken at the same location and at consecutive times. Please ensure that all members of the wedding party are aware of the timings on the day. No refund or compensation can be offered for delays caused by other wedding vendors, guests, or members of the wedding party arriving late to begin the service. Please ensure all members of the wedding party arrive makeup-free.

 

One or more assistant artists will be required for the following bookings:

  • Where more than six adult makeup services are required.

  • Where the venue has access time restrictions.

  • Where the required makeup services are unable to be completed within a specific timeframe.

SERVICE LOCATION & REQUIREMENTS

It is the client’s responsibility to ensure that Stephanie is informed of any allergies/sensitivities/skin conditions before any services are carried out. Stephanie cannot be held liable or responsible for any unknown or undeclared allergies. Clients with latex allergies who wish to have lashes applied should notify Stephanie of this at least one week before the appointment date. On the rare occasion that any of the bridal party have any contagious skin infections, Stephanie will refuse treatment. Skin conditions should be reported by the client to Stephanie prior to application. It is the client’s responsibility to provide a suitable working environment with a mirror, electricity points, table/workspace, adequate lighting, a chair, and handwashing facilities. This also applies to trials. Discounts will not be given on services should you wish to use your own products on the day. Stephanie also cannot be held liable for the performance and longevity of the product. Individual lash application is included in the price for the makeup service, there is no reduction in price for any makeup service if they are declined.

TRAVEL CHARGES

For trials and on the wedding day a fee will be charged for locations outside of a 20-mile road travel distance of BS5 9QA (round trip). The amount charged is currently 50p per mile. If parking fees or congestion charges are incurred, these fees will also be the responsibility of the client. Accommodation close to the wedding venue will be required for the night before the wedding if; journey time is over 2 hours one way, the start time is 6 am or earlier, or there are other foreseeable events/delays.

TRIALS

Trial's are held during the day either at Stephanie's home in Bristol or at the most convenient address, subject to travel charges.

Weekend trials - Saturday trials aren’t available during peak wedding season (April - October) as these days are reserved for weddings, however, Sunday trials may be booked with a £50 surcharge and subject to availability. Payment of the trial is due 7 days before. This will be invoiced closer to the time of your trial.

PHOTOGRAPHY

Stephanie may photograph you at your trial and on your wedding day. The images may be used on www.stephaniegraham.co.uk, social media or within marketing for Stephanie Graham Vegan Makeup Artist. Please state if you would not like any photos to be taken or used for marketing purposes.

INSURANCE

Stephanie is fully covered by public liability insurance to protect both herself and the client.

COVID-19 POLICY

If your wedding is postponed due to COVID-19, either by your venue, or government guidelines, your makeup booking fee and monies paid so far will be transferrable to your new date subject to Stephanie's availability. Please inform Stephanie as early as possible of any postponements.

 

If the client decides to postpone their wedding unrelated to government guidelines and Stephanie is unavailable on the new date, the client will forfeit the monies paid.

 

In the event of a complete cancellation due to the government guidelines or Stephanie is unavailable on the new wedding date, the client will receive a full refund of any monies paid (excluding any money paid for work already carried out such as trials and administration time).

Stephanie reserves the right to not work with members of the bridal party who show symptoms of Covid-19, have traveled to affected areas requiring them to self-isolate, or who have had contact with symptomatic persons/persons who have traveled to affected areas or tested positive for Covid-19 (in last 14 days). No refunds will be given for on-the-day cancellations based on health concerns. The client is responsible for the bridal party taking reasonable care around hygiene practices on the wedding day.

 

If the client cancels before the event due to venue cancellation/health concerns please see cancellation terms as above.